Cookie Policy

This Cookie Policy explains what cookies are, how Memorial Vivo uses them, and how you can manage your preferences at any time. We respect your privacy and follow the requirements of applicable privacy laws, including the Brazilian LGPD.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They let the site recognize your browser, remember your preferences, and provide essential features and personalized content. Cookies do not run programs or carry viruses.

Categories of cookies we use

We group cookies into three categories. You can accept all, reject the optional ones, or customize your choices from the cookie consent banner.

Necessary cookies

Essential for the website to work. They enable secure navigation, authentication, session persistence, and record your own consent choice. They cannot be disabled because the site will not function without them.

Analytics cookies

Help us understand how visitors use Memorial Vivo (most accessed pages, errors encountered, performance). This data is aggregated and used only to improve the product. Enabled only with your consent.

Marketing cookies

Used to measure campaign effectiveness and display relevant ads on other platforms. They include tracking pixels from Facebook and Google. Enabled only with your consent.

Third-party cookies

Some integrated services (for example, analytics, social media, payment) may set their own cookies when you interact with them. These cookies are controlled by those providers and governed by their respective privacy policies.

How to manage your cookies

You have full control over your cookie preferences on Memorial Vivo. The consent banner appears on your first visit and can be reopened at any time to change your choices.

You can also block or delete cookies directly in your browser. Check your browser documentation for specific instructions. Note that blocking necessary cookies may prevent the site from functioning correctly.

To withdraw your consent for optional cookies (analytics and marketing) at any time, reopen the cookie preferences panel and uncheck the desired categories. The change takes effect immediately.

Retention period

Necessary cookies expire at the end of the session or after the strictly necessary period for their purpose. Analytics and marketing cookies last at most 12 months, after which they are automatically deleted and renewed only if you continue to consent.

Changes to this policy

We may update this Cookie Policy to reflect changes to the cookies we use or for legal reasons. We will publish the updated version on this page. Significant changes will be communicated visibly.

Contact

If you have any questions about this Cookie Policy or about how Memorial Vivo handles your data, please also review our Privacy Policy or contact us through the support email shown in the site footer.